RETURN & REFUND POLICY
Effective Date: July 2, 2026
At Zaavila, we take pride in delivering premium-quality phone cases. Your satisfaction is important to us. If you are not completely satisfied with your purchase, we're here to help.
30-Day Return Policy
You may request a return within 30 days of receiving your order.
To be eligible for a return, the item must:
• Be unused and in its original condition.
• Be returned in its original packaging.
• Include all original accessories and inserts.
• Not show signs of wear, damage, or misuse.
Items that do not meet these conditions may not qualify for a refund.
Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or incorrect, please contact us within 7 days of delivery.
Please include:
• Your order number.
• Clear photos of the item.
• Photos of the packaging (if applicable).
After review, we will provide a replacement or full refund at no additional cost.
Non-Returnable Items
The following items cannot be returned:
• Personalized or custom-made products.
• Clearance or final sale items.
• Products damaged due to misuse, accidents, or normal wear and tear.
• Gift cards.
Refund Process
Once we receive and inspect your returned item, we will notify you of the approval status.
If approved:
• Your refund will be issued to your original payment method.
• Processing typically takes 5–10 business days, depending on your bank or payment provider.
Original shipping charges are non-refundable unless the return is due to our error.
Return Shipping
If the return is due to:
Our mistake (wrong, damaged, or defective item):
• We will cover the return shipping costs.
Customer preference (change of mind, ordered the wrong model, etc.):
• The customer is responsible for return shipping costs.
Shipping fees are non-refundable unless required by applicable law.
Order Cancellation
Orders may be canceled within 12 hours of purchase.
Once an order has entered processing or has been shipped, it cannot be canceled.
Exchanges
We replace items only if they are defective, damaged, or incorrectly shipped.
If you ordered the wrong phone model or wish to exchange for another model, please contact us. Exchange requests are subject to product availability.
Chargebacks & Payment Disputes
We encourage customers to contact our support team before initiating a payment dispute or chargeback.
Most issues can be resolved quickly through replacement, exchange, or refund.
Fraudulent chargebacks or abuse of our return policy may result in future orders being declined.
Contact Us
If you have any questions regarding returns or refunds, please contact our customer support team.
Email: support@zaavila.com
Business Hours:
Monday – Friday
9:00 AM – 5:00 PM (EST)