Shipping policy
SHIPPING POLICY
Effective Date: July 2, 2026
Thank you for shopping with Zaavila.
Zaavila is a sister concern of DAILY MART DOT UK LIMITED. We are committed to delivering your order safely and efficiently.
1. Order Processing
• Orders are processed within 1–3 business days after payment confirmation.
• Orders are processed Monday through Friday, excluding public holidays.
• During peak seasons or promotional events, processing times may be slightly longer.
2. Shipping Destinations
We currently ship within the United States.
If additional countries become available, they will be listed during checkout.
3. Estimated Delivery Time
Estimated delivery times are:
• Standard Shipping: 5–10 Business Days
• Express Shipping (if available): 2–5 Business Days
Delivery times are estimates only and are not guaranteed.
4. Shipping Costs
Shipping costs are calculated during checkout based on your delivery address and selected shipping method.
Free shipping promotions, when available, will be clearly displayed on our website.
5. Order Tracking
Once your order has been shipped, you will receive a confirmation email containing your tracking number.
Tracking information may take up to 24–48 hours to become active.
6. Incorrect Shipping Information
Customers are responsible for providing accurate shipping information.
Zaavila is not responsible for delays, lost packages, or additional shipping costs resulting from incorrect or incomplete addresses.
7. Lost, Delayed, or Stolen Packages
Once an order has been handed over to the shipping carrier, delivery is the carrier's responsibility.
If your package is significantly delayed or appears lost, please contact us and we will gladly assist in working with the shipping carrier.
Zaavila is not responsible for packages marked as delivered but reported as missing or stolen.
8. Damaged Packages
If your order arrives damaged, please contact us within 7 days of delivery.
Please include:
• Your order number
• Photos of the damaged product
• Photos of the shipping package
We will review your request and provide a replacement or refund if applicable.
9. Order Changes & Cancellation
Orders may be modified or canceled within 12 hours of purchase.
Once an order enters processing or has been shipped, it cannot be modified or canceled.
10. Delivery Delays
Delivery times may be affected by:
• Severe weather
• Holidays
• High shipping volumes
• Customs inspections (where applicable)
• Carrier service disruptions
• Other events beyond our control
We appreciate your patience in these situations.
11. Contact Us
If you have any questions regarding shipping, please contact us.
Zaavila
A Sister Concern of DAILY MART DOT UK LIMITED
Email: support@zaavila.com